Where to learn Customer relationship management

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Pluralsight courses

  • The Reporting on Dynamics CRM Data course examines the basics of business intelligence, the out of the box chart and dashboard options as well as the existing reporting tools available in Dynamics CRM. The course then delves into options for expanding and customizing the charts and reports to better meet the needs of an organization.

  • The purpose of this course is to take a developer familiar with Microsoft technologies and teach how to be a CRM developer.

  • The Dynamics CRM Developer course is designed to help a developer familiar with Microsoft developer technologies learn how to customize and extend Microsoft Dynamics CRM. This is the second in a three part course series that introduces Dynamics CRM to developers in an accelerated way. This course covers data modeling, form customization, using role-based form, customization of views, editing navigation, client scripting, and building custom client user experiences.

  • In this course, you will explore the various features that power users need to know. Topics covered include case management, service scheduling, query building, data management, using CRM with Outlook and the various miscellaneous settings.

  • Dynamics CRM - What's New by David Yack & Julie Yack

    This course discusses the new features and functionality of the Polaris Update to Dynamics CRM. In it, you will explore the various new features and functionality of the Polaris update to Dynamics CRM. Topics covered include the new user experience, new things for the customizer/developer, metadata query, batch operations - execute multiple, and solution downleveling.

  • The Dynamics CRM Developer course is designed to help a developer familiar with Microsoft developer technologies learn how to customize and extend Microsoft Dynamics CRM. This is the first in a three part course series that introduces Dynamics CRM to developers in an accelerated way. This course covers existing capabilities, CRM application modules, key entities, platform, deployment types and authentication. You will also explore administration, business management, collaboration, and data management settings, as well as teams, business units, and security. The course then goes into customization and creation of entities, solution management, and data modeling.

  • This course offers a basic understanding of Dynamics CRM and its capabilities. You will learn about the primary system entities, Account, Contact and Lead, and how they work together. In addition you will learn how to use marketing tools, reports, goals and workflows to further extend the usefulness of Dynamics CRM to your organization. Finally this course will show you how to customize Dynamics CRM to ensure a 360 view of your customers.