As the move towards the cloud gains momentum and both customers and providers move to exploit this emerging technology, ITSM professionals need to understand the implications for service provision and how they should approach its adoption. This overview course aims to provide delegates with a grounding in Cloud terminology and how service management best practice should be applied to ensure Cloud based services are managed and controlled for the benefit of the business.
At the end of this course you will be able to understand:
There are no pre-requisites for this overview course, however experience of service management best practice and the broader I.T. industry and trends would be beneficial.
An Introduction to Cloud
The challenges with the various Cloud options
Managing the Cloud
Controlling the Cloud
Next steps to take in terms training and information
|Teaching mode:||Classroom - Instructor Led|
We do not display pricing as Gooroo members qualify for special discounts not available elsewhere. You must enquire through Gooroo to get this benefit.
Our partner's expert training consultant will provide you with the times and all the details you need. Enquire today.