This training course provides individuals with the skills required to successfully configure Social Listening for Microsoft Dynamics CRM 2015.
Please Note: This is a draft course outline which will be updated after our trainers have attended preparation sessions in December.
After completing this course you will be able to:
The course is intended for CRM users who want to enhance their Customer Relationship Management social listening potential.
Experience using Microsoft Dynamics CRM 2013 or 2011.
Module 1: Microsoft Social Listening Overview
Lab: Getting Started with MSL
Module 2: MSL Architecture and Configuration
Lab: Configuring MSL
Module 3: Group Scenario
Exploration of Targeting Audiences
Module 4: Building Good Search Topics
Lab: Building Good Search Topics
Module 5: Monitoring Facebook Pages with MSL
Lab: Facebook Pages and MSL
Module 6: Improving Data Acquisition Quality
Lab: Refining Search Topics
Module 7: Working with Posts
Lab: Working with Posts
|Teaching mode:||Classroom - Instructor Led|
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