Partnering for Success: Leadership and Communication Skills

Skills covered:
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Overview

The need for successful partnering between business units, within business units, and with outside suppliers is critical in all business environments. Many professionals are not well prepared to effectively deal with the people issues (building partnerships, negotiating agreements, dealing with resistance) and management issues (managing on a process versus functional basis where we no longer control all parties) necessary to build and maintain the relationships so critical to their success. And without these relationships, they will not be perceived and positioned as a fibre in the overall corporate fabric.

Building on the skills learned in the Consulting Skills workshop, Partnering for Success brings you to the next level. This interactive two day workshop is based on participant’s real life scenarios, and throughout the session they work on these, applying newly learned skills and tools to help them handle the situation. When they leave the workshop, they are prepared to address these situations in a more professional and consultative way.

This workshop will bring your communication and leadership skills to a higher level so that client relationships are strengthened, your influence will make solutions to problems more broadly accepted, and client partnership is increased.

Objectives

At this workshop you will learn how to:

  • Understand and work through specific steps of the consulting process
  • Practice skills and apply tools within various steps of the consulting process
  • Experience what it is like to be a client
  • Identify consulting skills that need improvement
  • Develop a personal and team action plan to provide consistent consulting services to clients

Audience

Anyone in IT who has ongoing relationships with clients including:

  • Account Managers
  • Business Analysts
  • Application Support
  • Application Development
  • Hardware Support
  • Managers/Directors/Executives

We can also deliver and customise this training course for larger groups saving your organisation time, money and resources. For more information, please make a note when you enquire.

Prerequisites

Consulting Skills for the IT Professional

Syllabus

  • Consulting Overview
  • Consulting SkillsInventory
  • Preparing a Team to Partner
  • Being a Client
  • Environmental Profile
  • Four Types of Partners
  • Initial Contact Questions
  • Tool Box – 13 Practical Tools
  • Understanding Change and Resistance – Why People Resist Change
  • Dealing with Responsibility
  • The Power of Effective Negotiations
  • Disagreeing Diplomatically
  • Giving and Receiving Feedback
  • Gathering Feedback
  • Generating Options and Alternatives
  • Making Decisions
  • Successfully Ending a Project
  • Consultant Burnout

Training provider

Teaching mode: Classroom - Instructor Led
Duration: 2 days
Gooroo has partnered with the global leaders in IT training to give you access to quality training, personalised to you, targeted at increasing your job opportunities and salary.

Our pricing

We do not display pricing as Gooroo members qualify for special discounts not available elsewhere. You must enquire through Gooroo to get this benefit.

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Top skills covered in this course

Team leadership
Australia
This skill has an average salary of
AU$90,414
and is mentioned in
2.48%
of job ads in this area.