Microsoft Windows XP - Supporting Operating System Users

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In this course, students learn to support users running the Microsoft Windows XP operating system. Students learn about the job duties of the Desktop Support Technician (DST), and resolve a variety of common desktop operating system issues.


Upon successful completion of this course, students will be able to: -
  • Examine how to use troubleshooting guidelines and tools to support users.
  • Identify and resolve installation issues.
  • Identify and resolve desktop management issues.
  • Identify and resolve file and folder issues.
  • Identify and resolve hardware issues.
  • Identify and resolve print issues.
  • Identify and resolve network connectivity issues.


This course is primarily intended for people who have little or no job experience in the Information Technology (IT) industry. Students must have experience working with Windows desktop operating systems and the appropriate prerequisite knowledge. Target students include new entrants to the IT field, career changers entering the IT field, and academic students.


Introduction to Supporting Users

  • The Desktop Support Technician
  • The Windows Desktop Operating Systems
  • Tools for Troubleshooting Windows Desktop Operating Systems

Resolving Installation Issues

  • Preparing for Installation
  • Preparing the Hard Disk for Installation
  • How the Installation Process Works
  • Troubleshooting an Attended Installation
  • Troubleshooting an Upgrade
  • Troubleshooting an Unattended Installation
  • Troubleshooting the Boot Process

Resolving Desktop Management Issues

  • Troubleshooting Logon
  • Troubleshooting User Configuration
  • Troubleshooting Multilingual Configuration
  • Troubleshooting Security and Local Policy Settings
  • Troubleshooting System Performance

Resolving File and Folder Issues

  • Managing Files and Folders
  • Troubleshooting Access to Files and Folders
  • Troubleshooting Access to Shared Files and Folders
  • Troubleshooting Access to Offline Files

Resolving Hardware Issues

  • Managing Drivers
  • Troubleshooting Storage Devices
  • Troubleshooting Display Devices
  • Troubleshooting Input and Output Devices
  • Troubleshooting the Advanced Configuration and Power Interface

Resolving Print Issues

  • Installing Local and Network Printers
  • Troubleshooting Printer Drivers
  • Troubleshooting Printers and Print Jobs
  • Auditing Printers

Resolving Network Connectivity Issues

  • Applying the OSI Model
  • Managing Computer Addressing
  • Managing Name Resolution
  • Troubleshooting Remote Connection Issues

Training provider

Teaching mode:
Online - Self paced
Classroom - Instructor Led
Duration: 3 days
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