20688 Supporting Windows 8.1

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This course provides material for:
Microsoft Exam code: Exam 70-688
Certificate: MCSA: Windows 8

Overview

In this course, students will gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.

Objectives

After completing this course, students will be able to:
  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
  • Troubleshoot startup issues and operating system services on a Windows 8.1 system.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot computers remotely.
  • troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Maintain Windows 8.1 following deployment.
  • Design and implement extranet connectivity for Windows 8.
  • Recover a computer running Windows 8.1.

Audience

This course is intended for experienced information technology (IT) professionals that remotely manage and maintain Windows® desktops and devices, and desktop support technicians and IT consultants who support small and medium-sized organizations. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.The secondary audience for this course can include students preparing to take exam 70-688.

Syllabus

Implementing a Troubleshooting Methodology

  • Overview of Windows 8.1
  • Overview of Troubleshooting Steps
  • Lab : Troubleshooting Windows 8.1

Troubleshooting Startup Issues

  • Overview of the Windows 8.1 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Lab : Troubleshooting Startup Issues
  • Lab : Recovering BitLocker-Encrypted Drives

Troubleshooting Hardware and Device Drivers

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Lab : Troubleshooting Hardware and Device Drivers

Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
  • Lab : Troubleshooting Remote Computers

Resolving Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Lab : Resolving Network Connectivity Issues

Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Lab : Troubleshooting Group Policy

Troubleshooting User Settings

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings
  • Lab : Troubleshooting Sign-in Problems
  • Lab : Troubleshooting the Application of User Settings

Configuring and Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess
  • Lab : Configuring Network Access Protection Client Settings
  • Lab : Configuring and Testing DirectAccess

Troubleshooting Resource Access within a Domain

  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues
  • Lab : Troubleshooting Resource Access within a Domain

Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Configuring Workplace Join
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
  • Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Internet Explorer
  • Implementing Client Hyper-V
  • Lab : Troubleshooting Desktop Apps
  • Lab : Troubleshooting Windows Internet Explorer

Maintaining Windows 8.1

  • Managing Windows Activation
  • Monitoring and Configuring Performance Options in Windows 8.1
  • Protecting Windows 8.1 from Malware and Viruses
  • Applying Application and Windows Updates
  • Lab : Maintaining Windows 8.1

Recovering Windows 8.1

  • File Recovery in Windows 8.1
  • Recovery Options in Windows 8.1
  • Lab : Troubleshooting a Windows 8.1 Computer (1)
  • Lab : Troubleshooting a Windows 8.1 Computer (2)

Training provider

Teaching mode:
Online - Self paced
Classroom - Instructor Led
Online - Instructor Led
Duration: 5 days
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