Cisco® Operational Foundations for Cisco® Service Provider Core Networks v1.0 (OFCN)

Skills covered:
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This course provides material for:
Cisco Exam code: 642-770 OFCN
Certificate: Cisco Certified Network Professional in Service Provider Operations (CCNP SP Operations)


This course introduces level-two personnel to the service provider network operations environment, processes, and management tools and methods and enables students to practice the primary job roles and tasks and prepare for the CCNP® SP Operations certification exam.


After completing this course, the learner will be able to meet these overall objectives: ? Describe service provider NGN technology trends and their effect on operational environments ? Describe the various NMS tools available to monitor networks and network devices ? Implement incident (event) management procedures ? Demonstrate fault management procedures ? Describe the configuration management process ? Demonstrate change management procedures ? Identify performance management procedures


This course is intended for Tier 2 support engineers and network administrators.


Operations Functions, Models, and Processes Review

  • Lab 1-1: Verify Lab Access
  • Lab 1-2: Review Incident Tickets
  • Lab 1-3: Implement an IP NGN Upgrade

Cisco IOS® XR Fundamentals

  • Lab 2-1: Using the Cisco IOS XR CLI

Change Management Procedures

  • Lab 3-1: Create, Submit, and Approve Change Requests
  • Lab 3-2: Create a Change MOP
  • Lab 3-3: Plan and Schedule a Change Request
  • Lab 3-4: Implement a Change Request
  • Lab 3-5: Change Management Debrief

Configuration Management Procedures

  • Lab 4-1: Using Scripts in Configuration Management

IP NGN Troubleshooting Skills

  • Lab 5-1: Resolving Escalated Incident Tickets
  • Lab 5-2: Resolve an Escalated Layer 2 Network Issue
  • Lab 5-3: Resolve an Escalated Layer 3 Network Issue
  • Lab 5-4: Using Wireshark, Snoop, and TCPDump
  • Lab 5-5: Resolve an Escalated Network Authentication Issue
  • Lab 5-6: Resolve an Escalated Timestamp Issue
  • Lab 5-7: Resolve an Escalated Device Authentication Issue
  • Lab 5-8: Troubleshooting Labs Debrief

Performance Management on IP NGN Components Lab Outline

  • Lab 6-1: Resolve Performance Threshold Alert Issues
  • Lab 6-2: Execute Proactive Actions for Threshold Alerts

Training provider

Teaching mode:
Classroom - Instructor Led
Online - Instructor Led
Duration: 5 days
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